Altech chooses TransLution™ for repairs management

Altech is a South African telecommunications company providing a range of communication and electronic services and products. Altech, together with Bytes Technology Group, forms part of the Telecommunications, Multi-media and Information Technology (TMT) division of Altron, its parent company.

One of Altech’s services includes production and maintenance of credit card payment terminals, for which they have selected TransLution™ to assist them in managing the Repairs Process.  As items are received for repairs they are logged into the system and scanned. The terminal is sent to a technician to determine the fault and the repair requirements.

This information is used to generate a quotation in an Excel format which is emailed to the customer.  The customer returns their response via email by selecting appropriate options in the unprotected cells on the quotation. The user response is logged in the database and if the repair quote is accepted, the work is carried out. The labour and all items consumed are recorded and tracked against the appropriate Syspro job.

Once the repair is completed, the technician can mark the unit as ready to return to the customer and the customer invoice is created automatically when TransLution posts the required data to Syspro.

Altech is a technology driven TMT solutions group, focused on providing value-added products, services and solutions through the convergence of TMT, driven by market demand. Altech is committed to the pursuit of globalisation through excellence in all its chosen operations and will relentlessly pursue its ambition to be a leader in every sphere in which it operates, while at the same time empowering and enriching its stakeholders.

Company Backgrounds:

TransLution™ software was developed to assist manufacturing, warehousing and distribution companies to better manage their business processes and stock handling. The TransLution™ product is particularly focussed on robust integration to Syspro for a wide range of transactions. TransLution™ is distributed in Africa by AfriSoft Africa (Pty) Ltd and in Europe by K3 SYSPRO.

AfriSoft Africa (Pty) Ltd was founded in 1998 to serve the specialised needs of agribusiness, manufacturing, warehousing and distribution companies. AfriSoft provides consulting services for business improvement and distributes, implements and supports TransLution™, AGRIS™ and other business improvement software in Africa.